Wine Club Questions
We have superior Customer Service, we specialize in fine wines, and we offer you More Choices!
Above and beyond everything else, our number one goal is to provide the absolute best Customer Service possible. Secondly, we Specialize in Wine! You are in very good hands when it comes to sending someone a wine club gift membership. We appreciate fine wines, that is what we do, and we do it better that anyone else. Thirdly, we offer you more choices - We give you more options with our wine of the month club than any other clubs offer. Our wine club is administrated by the Internet's leading wine gift specialists - The Wine Gift Club!
We include only premium, fine wines in our wine club shipments. The wines we sell are all hard-to-find, lightly distributed wines that generally will not be found at grocery stores. You are spending good money for your gifts and we make sure you get what you are paying for.
With our wine of the month club, you choose how many bottles and what style of wines you want each month.
For detailed information about shipping costs, states and transit times, please see our Shipping Page.
No, unfortunately we are unable to ship any club memberships to Hawaii or Alaska.
We cellar it!
We ensure high quality wines by always keeping all our wines in a controlled cellar environment. Temperature and darkness are the 2 most important factors in wine storage. We understand the importance of proper wine storage and work very hard to ensure that the wines you receive are of the highest quality possible. If a certain wine can not handle one to two weeks out of the cellar during shipping, then we will not carry it! Total Quality is our Goal!
One fine wine at a time!
We travel throughout the best wine producing regions, visiting wineries and vineyards, talking with the wine makers, and tasting wines at their source. Our experts attend wine tastings and special release events. We offer you only the best wines that we find, and every wine that we sell is hand picked by us! Believe it or not, most gift shops and wine of the month clubs don't even pick their own wines - they just get whatever is on sale or on closeout.
We do not use styrofoam inserts like other wine shops. Most of the bottle packaging that we use is 100% recyclable and much of it is made with recycled material. Please help our planet by recycling the packaging we send to you! Shipping is done through a network of ground carriers and delivery is made to your home or office. Someone at least 21 years old must be available to sign for the package when it arrives. For detailed information, please see our Shipping Page.
Whenever you want. We will ship your very first shipment within one business day. If you give us special shipping instructions, we will honor them. Remaining monthly shipments are sent out the last half of each month.
Like milk, wine is alive. As it sits around it changes. If improperly stored, the changes can lead to off-tastes, bad flavors, cloudiness and color changes. However, stored correctly, the changes are controlled and the wine ages and matures properly.
Sorry, but due to the nature of the product, we do not allow refunds for wine. However, we do guarantee the quality of the wine we sell and if there is a problem with any of the wines or other products that you receive from us, please Contact Us immediately and we will do whatever we can to make you happy. All of our wines are guaranteed 100%.
If you did not find the answer to your question here, please Contact Us and our knowledgeable customer service team will be happy to answer any questions that you may have.